FAQ

What is Purple Plum’s return policy?
Because candy & snacks are perishable, we are not able to accept returns.

Can I cancel or change my order?
Purple Plum has designed our shipping process to ship orders as quickly as possible to your specified location. Once we receive your order, it cannot be cancelled or changed. If your order is placed during normal business hours of Monday – Friday 9 am – 5 pm EST, we will try to accommodate requests within 2 hours of placing your order. Please contact us at hello@purpleplumny.com with your order number and requested action and we’ll be in contact.

What if my shipping address is wrong?
We’ll help you get your order to the right place. Send us a note at hello@purpleplumny.com or call 347-770-8832 with your order number.

What if my package is missing?
Given the perishable nature of your order, the shipping carrier may deliver the package to a nearby address. Or in some cases, the shipping address provided was incorrect. Check your order confirmation email to ensure the address provided is accurate. If so, you may want to check with neighbors or a building manager. If still not found, send us a note at hello@purpleplumny.com and we’ll help track it down.

What if I have an allergy, how can I find out which products are right for me?
Each of our product pages includes ingredients and allergy information. If you have a severe allergy, we recommend you avoid our products. Our packaging facility handles items that contain milk, soy, wheat, peanuts and tree nuts. We do our best to sterilize our production surfaces, however there may be traces of these allergens.